Being Amber Rhea

I had a psychiatrist appointment this morning at 11:00. I’d known about it for a couple weeks, it had been on my Google calendar and my work Outlook calendar, I even looked at my Google calendar last night and thought, “Okay, I need to leave the office at around 10:30 tomorrow”… and yet when the time rolled around today, I totally spaced. I was sitting there at my desk, happily working away, feeling good and productive, and at around 11:15 the phone rings and it’s my psychiatrist. As soon as I heard her voice I thought, “Oh, shit!” I think I actually said something more like, “Oh, crap!” but the sentiment was the same.

I apologized for missing the appointment; she asked if everything was okay, and I said yes. She asked how I was feeling and if I had enough medication, and if I’d like to reschedule for two weeks (I did).

Then I said, “I can’t believe I totally forgot. I’m really sorry, this is so not like me.”

And she said, “We need to talk about that.”

:| Really?? Give me a break!

I replied, “The only thing to talk about there is that my Outlook calendar didn’t pop up a reminder.”

Seriously, that remark really grated on me. Not everything is some pathological symptom. God! Then Jenny and I were chatting about it over IM, and Jenny said, “Why is there so much drama in mental health?”

And it’s true, there is!

I’m not going to be going to that place much longer, anyway. I had what I decided would be my final appointment with the therapist last week, and after my next appointment with the psychiatrist or whenever I can find someone else to prescribe my meds (whichever comes first), I won’t be going back there. I had already made that decision. For one thing, it’s up in Dunwoody, and my therapist’s office hours are the exact same as mine, so I have to take a couple hours off in the middle of the work day every time I go up there (it takes 30 minutes to drive each way, plus an hour-long appointment). But more importantly/annoyingly, they don’t file insurance for you!!

Okay, this is a place with several different therapists and psychiatrists working there, with a full administrative staff. In that way it’s a lot like the place I went when I lived in Texas, where I absolutely loved my therapist; in fact, seeing her was one of the only really positive things about my stay in Texas. Guess what, that place filed insurance just like any doctor’s office would. I mean, I could almost understand the insurance thing if it were one person in private practice; almost. I would still be annoyed, because to me that is part of their job. And I’ve been to therapists who are running their own show (ie, not working in an office w/ others) who do file insurance, and don’t complain to their clients about what a pain in the ass it is. But when it’s at a place where there’s an office staff of four or five people?? Are you kidding me? It makes me wonder what the office staff does. And I hate the attitude I’ve gotten from everyone there that they can’t be bothered, because it’s just soooo hard and complicated and there are just “too many different kinds of insurance” (actual quote) and they just can’t handle it… so, here, client, deal with the big towering bureaucracy of the insurance companies on your own!!

As such, I’ve filed claims for every visit - filed most of them at least twice, in fact. (The first time I filed, I called a few weeks later to check on the status and they said they had “no record” of any claims for me. Convenient!) Some of them I’ve filed three times. And still, only two claims are showing up in my records online, and both of those are taken fully from my deductible, whereas if the office staff did it, it would be like any other doctor’s visit where you just pay your co-pay.

I need to call Blue Cross Blue Shield again and check up on the claims and find out why some of them haven’t been accepted even though I’ve filed all the paperwork multiple times… but I’ve been procrastinating, because honestly, that shit stresses me out, and it takes time to hang on the phone, talk to the people at the company, get transferred around… and guess what, I have to work, I don’t really have time for that bullshit. That’s supposed to be the job of an office staff person! And you know, I go to therapy to reduce stress, not to add to it!

Rant over, for now. I actually have more to say about this whole issue, but this has gotten pretty long!

ETA: Oh, and of course they are charging me for the missed appointment. Good luck getting that claim paid, I bet!

ETA, pt. 2: Heh. Despite my excessive use of exclamation points herein, I promise I am not drunk.