Do I have a moral obligation to tell people if they have spyware on their computers? I’m not talking about friends or family members; I’m talking about faceless users that send comments or complaints via the Customer Support form at work.
As you know, I am now the official “eGain Lady” at work. Lately I have been noticing this (or some variant thereof) showing up in the user agent string: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0; FunWebProducts) Not a lot, but enough for me to notice it, wonder about it, and Google it.
According to several blogs and tech news sites I’ve read — this one, for example — FunWebProducts is spyware (or, perhaps more accurately, adware). Of course, the makers of FunWebProducts deny this allegation. Either way, one thing is clear: the presence of FunWebProducts on a computer tends to screw with the way the browser behaves, especially with things like logins, registration, posting messages on message boards, and so on. So, this could be the common culprit behind some of these users’ problems with WebMD.
So, moral obligation or not? The little angel on my shoulder says, “Yes, tell them! Help them!” The little devil on my other shoulder says, “No, it’s their problem! Serves them right for using Windows and IE anyway!” The voice of the WebMD legal department says, “Just leave well enough alone.”