Platinum Stages update
Just a quick semi-update: on Monday, I spoke with the CEO of Platinum Stages. It looks like they are possibly going to make things [somewhat] right, in the form of replacing my jacked-up pole with one of their 4′x4′ stages with built-in pole. I have to return the pole and parts, and once they’ve received all that stuff, they’ll send the new item. One downside is I have to pay shipping for the return.
I’m taking the day off work on the 28th anyway, so I figure I can arrange for FedEx to come pick up the packages that day. So I won’t have my new pole until early October – but at least things are moving in the right direction. I’ll blog about all of it in more detail once I’ve got the new pole.
Letter to Platinum Stages
I finally wrote a letter to Platinum Stages and am mailing it today. I figured I’d post it here, too. So here it is. (Keith Scheinberg is the CEO.) It’s long and potentially boring so I’m placing it below the cut, as they say on LiveJournal.
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Pole saga; or, don’t buy from Platinum Stages
I ordered a pole from Platinum Stages because that is where the poles at the new studio came from. Previously, I had planned to order from Markstaar, because that’s where the poles at the old studio had come from; but I decided to go with Platinum Stages because I liked the ones at the new studio, and I knew they could provide very tall (over 12 feet) brass poles. I also thought it was a good thing that they focus specifically on dance poles (rather than generic brass tubing, like Markstaar).
As it turns out, Platinum Stages has terrible customer service and obviously does not care about “the little guy.” They might be good for a studio that’s ordering lots of stuff, but for an individual? All I can say is STAY AWAY.
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